1) Our Cleaners are pet friendly but we ask that you make sure all pets are put away safely. As we are often in/out of your home and do not want your pets to brake away.
2) We clean all floors. If there's buildup on the floor surface that require scraping, scrubbing or peeling off such as (gum, candle wax, paint) Our cleaners are not allowed to scrape the surface due to defects that may occur.
3) If your walls is old and heavily damaged with buildup, we recommend that you paint them. Please do not expect for our cleaners to make them new. Take in consideration that we do not restore damaged walls nor can we remove years of buildup in some cases.
4) Our cleaners may reject providing service to clean ceiling fans that has heavy, dirt and grease buildup at any time. Also those that are not in reasonable reach (12ft)
5) New homes and Commercial buildings today are being furnished with tempered glass. Tempered glass is manufactured using a heat treatment, followed by rapid cooling. This produces a compressive surface layer. During this tempering process, fabricating debris can remain and become BAKED onto the surface.
In older homes, you would find this glass on oven doors. Today in modern homes, You can find this glass in your shower or as Windows. Why the need for tempered glass? The number one reason is safety and toughness. Tempered glass is a safety glass that when broken, will crumble into small granular pieces rather than splintering into jagged shards like plate glass, reducing the chance of injury should the glass break. It is also much stronger compared to normal glass.
This type of glass has been proven to be very hard to clean and most professional cleaning companies including "Extended Arms Cleaning Contractors" ask our clients to sign a waiver which states, "Our company is not responsible for scratches caused by fabricating debris" during the cleaning process.
🛇🛇🛇Our cleaners is not allowed to use any type of scraping tools on this type of glass. Their job is to use a soft sponge to clean and disinfect the surface. After a thorough cleaning, "The glass in most cases will look untouched,after cleaning it" This is when the property owner will be notified.
So what exactly is fabricating debris?
Fabricating debris are tiny, abrasive particles (debris, dust, dirt, or tiny glass particles) that become fused to the glass during the manufacturing process. Tempered glass and "heat strengthened" glass can contain these defects if the glass comes in contact with the tempering oven rollers. Unfortunately, there are no industry standards to address this issue. It's a quality control problem that some manufacturers refuse to follow and a problem that could be reduced or eliminated if they followed their recommended maintenance procedures for their equipment.
Thanks for understanding these simple rules that will make your cleaning session a lot more easily.