1) Our Cleaners are pet friendly but we ask that you make sure all pets are put away safely. As we are often in/out of your home and do not want your pets to brake away.
2) We clean all floors. If there's buildup on the floor surface that require scraping, scrubbing or peeling off such as (gum, candle wax, paint) Our cleaners are not allowed to scrape the surface due to defects that may occur.
3) If your walls is old and heavily damaged with buildup, we recommend that you paint them. Please do not expect for our cleaners to make them new. Take in consideration that we do not restore damaged walls nor can we remove years of buildup in some cases.
4) We may reject providing service to clean ceiling fans that has heavy, dirt and grease buildup at any time. Also those that are not in reasonable reach (12ft)
Thanks for understanding these simple rules that will make your cleaning session a lot more easily.